Last updated: 15 August 2026
Before work begins
No consultation is booked through this website and no payment is taken online. We first confirm scope, date, fee and cancellation terms in writing. If Byte Workcore declines the matter before work starts, no service fee is due and any amount already paid is returned in full.
Cancelling or moving a session
You may cancel or reschedule a timed consultation by emailing info@byte-workcore.digital.
- More than 48 hours before the start: payment is refunded in full, or transferred to a new date at your choice.
- Between 24 and 48 hours: 50% is refundable; alternatively, one rescheduling may be offered without a change fee.
- Less than 24 hours or a no-show: the session fee is non-refundable because the reserved time cannot usually be reassigned.
If an urgent legal referral makes our non-legal consultation unsuitable, tell us promptly. We consider the circumstances and refund any portion for work not performed.
Document review and work already started
For chronology or other written review, cancellation before document analysis begins receives a full refund. Once work starts, we deduct the reasonable value of review already completed and refund the remainder. We provide a brief account of time or completed stages.
Work already delivered is non-refundable merely because another party disagrees with it or the desired workplace outcome does not occur. If the output materially fails to match the confirmed scope, notify us within 14 days. We first offer correction or completion; where that is not reasonable, an appropriate partial or full refund may be made.
Deposits and external costs
A deposit may reserve a longer review or facilitated meeting and will be stated in the engagement note. Its refundable portion follows the cancellation milestones in that note and reflects preparation already undertaken. We do not normally buy materials for consultation. Any exceptional third-party cost must be approved in writing; an irrecoverable approved cost is not refundable after purchase.
If we cancel
If illness, conflict of interest, technical failure or another issue prevents delivery, we offer a prompt replacement date or a full refund for the undelivered service. We are not responsible for indirect costs such as travel or lost working time, subject to mandatory law.
Refund method and timing
Request a refund at info@byte-workcore.digital with the invoice number and appointment date. We acknowledge requests within two business days and normally decide them within five business days. Approved refunds are returned by bank transfer to the original payer within seven business days; bank processing may add time.
Nothing here limits statutory consumer cancellation or warranty rights that apply under German law. Where a consumer expressly asks us to begin during a statutory withdrawal period, the separate confirmation will explain the consequences and any proportionate charge for work performed.